Privacy Policy

Introduction

Welcome to Twickenham Man with Van. We are committed to protecting your personal information and ensuring your privacy is respected. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage with our services.

Information We Collect

To provide you with the best possible service, we may collect various types of information:

Personal Information

Name: Your full name is required to identify you and tailor our services to your needs.
Contact Details: Including your phone number and email address to communicate effectively.
Address Information: Both pickup and delivery addresses to plan and execute your move efficiently.
Payment Information: Necessary for processing transactions securely.

Non-Personal Information

Usage Data: Information on how our services are accessed and used, such as browser type and operating system.
Cookies: Small data files stored on your device to enhance your user experience.

How We Use Your Information

We utilize the collected information to:

Provide Services: Deliver reliable and efficient moving services tailored to your requirements.
Improve Our Services: Analyze data to enhance our offerings and user experience.
Communicate: Send important updates, service confirmations, and promotional materials.
Ensure Security: Protect against fraud and unauthorized activities.

Sharing Your Information

Your privacy is paramount. We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers: Trusted third parties who assist us in operating our business and providing services to you, under strict confidentiality agreements.
Legal Requirements: When required by law or to protect our rights, safety, or property.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Securing data transmission with SSL technology.
Access Controls: Limiting data access to authorized personnel only.
Regular Audits: Conducting periodic reviews of our security protocols.

While we strive to protect your information, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to any incorrect or incomplete information.
Deletion: Ask us to delete your personal information, subject to certain legal obligations.
Opt-Out: Choose to unsubscribe from promotional communications at any time.

To exercise these rights, please contact us through the appropriate channels as outlined in this policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Third-Party Links

Our website and services may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Twickenham Man with Van does not knowingly collect personal information from children under the age of 16. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our platform.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country. We take appropriate measures to ensure that your data remains secure and compliant with relevant data protection laws.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual Necessity: To provide and perform our services.
Legitimate Interests: For business operations, improvement, and security.
Consent: When you have given clear consent for us to process your personal data for a specific purpose.

Automated Decision-Making

We do not engage in automated decision-making processes that could significantly affect you without your explicit consent.

Complaints

If you have any concerns about our handling of your personal information, you have the right to lodge a complaint with a supervisory authority.

Conclusion

Your privacy is important to Twickenham Man with Van, and we are dedicated to safeguarding your personal information. By using our services, you agree to the terms outlined in this Privacy Policy.